Frequently Asked Questions
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Here are answers to some of the most common questions about our jewellery, orders, and services. If you need further assistance, our team will be happy to help.
Are the diamonds certified?
Every diamond used in our jewellery is carefully selected for quality and brilliance. Many pieces include certification from recognised gemological laboratories, and all stones meet strict grading standards.
Do you offer a buyback or upgrade policy?
Yes. Glimmer & Grace offers a flexible upgrade and buyback policy for eligible jewellery pieces.
Clients may return or upgrade their jewellery in the future, with up to 75% of the original purchase value applicable toward a new piece or exchange, subject to policy terms and product condition.
Our team will gladly assist you through the upgrade or buyback process whenever you wish to revisit your collection.
How should I care for my jewellery?
Store your jewellery separately in a soft pouch or box. Avoid contact with chemicals, perfumes, and abrasive surfaces to maintain its brilliance and finish.
Do you offer custom jewellery or design modifications?
Yes. Certain pieces can be customised or adapted based on design preferences, metal choice, or size requirements. Our team will guide you through available options.
What materials are used in your jewellery?
Our jewellery is crafted using high-quality precious metals and carefully selected diamonds. Each piece is designed to balance durability, comfort, and refined craftsmanship.