Refund policy
Returns & Refunds
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, the item must be:
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Unworn and unused
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In its original condition
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Returned with all original packaging, tags, and accompanying materials
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Accompanied by a valid proof of purchase or receipt
Items that do not meet these conditions may not be eligible for return.
To initiate a return request, please contact us at:
Once your request is reviewed, our team will provide further instructions on how to proceed with the return.
Items sent back without prior approval may not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item arrives damaged, defective, or incorrect, please contact us immediately so our team can review the issue and assist you with a resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Custom or personalised jewellery
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Special or made-to-order pieces
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Sale items
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Gift cards
If you are unsure whether your item qualifies for return, please contact our team before initiating a request.
Exchanges
If you would like to exchange an item, we recommend initiating a return request for the original product and placing a new order for the desired piece once the return has been approved.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed to the original payment method used at checkout. Please note that it may take several business days for the refund to appear depending on your bank or payment provider.
If you have not received your refund within 10–15 business days after approval, please contact us at:
Contact
If you have any questions regarding returns or refunds, please contact our team at: